Privacy Policy
Please read the following information carefully.
By visiting our website and/or registering with us, you agree to the terms of this privacy policy.
This policy sets out how any personal data we collect from you, or that you provide to us, will be processed and used by us. Our Data Protection Officer (DPO) can be contacted us
PERSONAL INFORMATION WE COLLECT
When you visit our website, we automatically collect certain data about the device you use to access our site, including information about the browser you use, IP address, time zone, and some of the cookies that may be installed on your device. In addition, as you navigate around our website, we collect information about the specific pages and products you view, the websites or search terms that brought you to our site, and your browsing behavior around our site. We call this automatically collected information "Device Information."
We collect Device Information using the following technologies:
"Cookies" are files placed on your device or computer that often include an anonymous unique identifier. For more information about cookies and how to disable them, visit https://www.allaboutcookies.org.
- "Log files" track actions on the website and collect data including your IP address, browser type, Internet service provider, referring/recently visited pages, and date/time stamps.
- "Web beacons," "tags," and "pixels" are electronic files used to collect information about your use of our site.
When you make a purchase or attempt to make a purchase on our website, we collect certain information such as your name, billing address, shipping address, email address, and phone number. We call this information "Order Information."
We share your payment information with our payment processor, Adyen.
We share your order information with MetaPack to facilitate delivery of your goods.
To enhance your shopping experience, we share information about your shopping cart with SaleCycle.
We may also collect and process the following data about you:
Information you provide to us by completing forms on or through our website.
This includes information provided at the time of ordering products, services, or information; Information
you give us when you write to us (including by email);
Information you give us when we speak to you by telephone.
We may record and retain this information;
Information you provide to us by completing surveys;
Details of transactions you carry out through our website, including the fulfillment of your orders;
Details of your visits to our website, including, but not limited to, traffic data, location data, weblogs, and other communication data, whether necessary for our own billing purposes or otherwise; and the resources you access; or information we have received from third parties as required by law.
We use the order information we collect generally to fulfill orders placed through the website (including processing your payment information, arranging shipping, and providing you with invoices and/or order confirmations). Additionally, we use this order information to:
Communicate with you, screen orders for potential risk and fraud, and, if they match the preferences you have shared with us, provide you with information or promotions about our products or services.
We may use third-party apps, such as WhatsApp, to contact you with marketing content. We will only contact you if you have added our campaign mobile number to your WhatsApp account and will not share this information with third parties. Here is WhatsApp's privacy policy.
DATA STORAGE
The data we collect from you may be transferred to, and stored at, a destination inside or outside the European Economic Area (EEA). It may also be processed by staff located inside or outside the EEA who work for us or one of our suppliers. These staff may be involved in, among other things, fulfilling your orders, processing your payment details, and providing support services. By submitting your personal data, you consent to this transfer, storage, and/or processing. We will take such steps as we deem appropriate to ensure that your data is treated securely and in accordance with this Privacy Policy. Any information that you provide to us via email or on our website will be stored on our secure servers.
Where we have given you (or where you have chosen) a password which enables you to access certain parts of our website, you are responsible for keeping this password confidential. We ask that you do not disclose your password to anyone. Unfortunately, the transmission of information over the internet is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of your data transmitted to our site. Any transmission is at your own risk. Once we have received your information, we use procedures and security features to try to prevent unauthorized access.
AGGREGATED STATISTICS
Google Analytics is used by us to collect standard internet log information and details of visitor behavior patterns on our websites.
We do this to do things like find out how many visitors come to different parts of the site. We may collect information about your computer, including your IP address, operating system, and browser type where available, for system administration. This is statistical (non-personal) data about a user's browsing activities and patterns. This information is anonymous and is only processed in a way that does not identify anyone. See: https://www.google.com/intl/en/policies/privacy/ for more information. You can also opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout
COOKIES
For the same reason, we may receive information about your general internet usage by using a cookie file stored on your computer's hard drive ("Cookies" are files stored on your device or computer which often contain an anonymous unique identifier. For more information about cookies and how to disable cookies, please visit https://www.allaboutcookies.org.). Cookies, which are small text files containing information that are transferred to your computer's hard drive. They help us improve our website and deliver a better, more personalized service.
You can block cookies by activating the setting on your browser which allows you to refuse the placement of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies), you may not be able to access all or parts of our site. Unless you have set your browser so that it will refuse cookies, our system will issue cookies as soon as you visit our site.
What are cookies?
Cookies and similar technologies are very small text files or pieces of code that often contain a unique identification code. When you visit a website or use a mobile application, a computer asks your computer or mobile device for permission to store that file on your computer or mobile device and to access information. Information collected through cookies and similar technologies may include the date and time of the visit and how you use a particular website or mobile application.
Why do we use cookies?
Cookies ensure that you remain logged in during your visit to our online store, that all items in your shopping cart are saved, that you can shop safely, and that the website continues to function smoothly. Cookies also ensure that we can see how our website is being used and how we can improve it. In addition, depending on your preferences, our own cookies may be used to present you with targeted advertising tailored to your personal interests.
What type of cookies do we use?
Necessary cookies
These cookies are necessary for the website to function properly. Some of the following actions can be performed using these cookies.
- Save items in a shopping cart for online purchases
- Save your cookie preferences for this website
- Save language preferences
- Log in to our portal. We need to verify that you are logged in.
Performance cookies
These cookies are used to collect statistical information about the use of our website, also known as analytics cookies. We use this data to improve performance and optimize the website.
Functional cookies
These cookies enable more functionality for our website visitors. These cookies may be set by our third-party service providers or our own website. The following functionalities may or may not be enabled if you accept this category:
- Live chat services
- Watching online videos
- Social media sharing buttons
- Logging in to our website with social media.
Advertising / Tracking Cookies
These cookies are set by third-party advertising partners and are used for profiling and data tracking across multiple websites. Accepting these cookies allows us to display our ads on other websites based on your user profile and preferences.
These cookies also store data on how many visitors have seen or clicked on our ads to optimize advertising campaigns.
How can I disable or remove cookies?
You can opt out of all but essential cookies. You can change your browser settings to block cookies. Most browsers offer an explanation of how to do this in the "help" function. However, if you block cookies, you may not be able to use all of the technical features of our website, and this may negatively impact your user experience.
We have made it easy for you to manage your consents.
DATA RETENTION
When you place an order through the Website, we will retain your order information for our records unless and until you ask us to delete this information.
DISCLOSURE OF YOUR INFORMATION TO THIRD
PARTIES We may share your personal information with carefully selected third party service providers and other organizations that provide us with support services or that help market our services. We will provide these third party service providers or organizations with the information they need to perform their functions.
We reserve the right to also disclose your personal information to third parties if we are under a duty to disclose or share your personal information in order to comply with any legal obligation or in order to enforce or apply our Website Terms of Use; to protect the rights, property, or safety of us, our customers, or others. This includes sharing information with other companies and organizations for the purpose of fraud prevention or where we have your consent.
YOUR RIGHTS
You have the right to ask us not to process your personal information for marketing purposes.
You have the "right to be forgotten" and can ask us to delete any personal data we hold about you. You can exercise your right to erasure by clicking on the "Delete My Account" link available in the "My Account" section of the Website ("My Settings").
ACCESS TO YOUR INFORMATION
You have the right to request access to certain information we hold about you. Your right of access can be exercised in accordance with data protection law.
CHILDREN'S DATA PROTECTION
The Website is not intended for use by children under the age of 13. We will not knowingly collect personal information from them. If we discover that a child has provided us with personal information, we will use reasonable efforts to delete that information.
If you have reason to believe that we have inadvertently received personal information from a child under the age of 13, please promptly send us information via our support page.
CHANGES TO OUR PRIVACY POLICY
We reserve the right to update this policy at any time without prior notice. Any changes we make to this policy in the future will be posted on this page.
Your continued use of our website following the posting of changes to this policy means you accept those changes.